Returns and refunds

Returns

We hope you love your House of ISL pieces, but we understand that sometimes something just isn’t quite right.

You have 14 days from receiving your order to let us know that you would like to return an item. Once you have notified us, you then have 14 days to send your return back to us.

To start a return, please email houseofisl26@gmail.com with your order number and the item(s) you would like to return.

Items should be returned unworn and with their original tags attached. You may try your item on as you would in a shop, but we may make a deduction from your refund if an item has been handled beyond what is necessary to check its fit and features and its value has been reduced. 

Return postage

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service and keeping your proof of postage until your refund has been completed. UK rules allow the customer to bear the direct return cost where they have been informed of this in advance. 

Refunds

Once your return has been received and checked, we’ll process your refund back to your original payment method. Refunds will be processed within the applicable legal timeframe.

If you paid for standard outbound delivery, the applicable standard delivery cost will also be refunded when required by law. Any additional amount paid for an upgraded delivery service does not have to be refunded beyond the standard-delivery amount. 

Faulty or incorrect items

If your item arrives faulty, damaged or you receive the wrong item, please contact us at houseofisl26@gmail.com as soon as possible so we can help put things right. Your statutory rights are not affected. 

Exchanges

At launch, we won’t offer direct exchanges. If you need another size, simply return your original item and place a new order for the size you need.